Welcome to Charmiya. These Terms & Conditions (“Terms”) govern your access to and use of the Charmiya website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms, along with our Privacy Policy, Refund & Returns Policy, Shipping Policy, and other policies published on our website.
If you do not agree with these Terms, please do not use our website or services.
1. Eligibility
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
You agree to use this website only for lawful purposes and in accordance with these Terms.
2. Products
Charmiya offers jewelry crafted from 92.5 Sterling Silver with Gold Plated, Rose Gold Plated, and Rhodium Plated finishes.
We make every effort to display product images, colors, dimensions, and descriptions accurately. However:
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Product colors may vary slightly due to screen settings and photography.
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Product dimensions are approximate.
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Slight variations may occur due to handcrafted finishing.
These variations are considered normal and do not constitute defects.
3. Pricing
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All prices are displayed in Indian Rupees (INR).
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Prices may change without prior notice.
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Promotional offers are available only during the specified promotional period.
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We reserve the right to correct pricing errors at any time.
4. Orders
After placing an order, you will receive an order confirmation.
Charmiya reserves the right to:
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Refuse or cancel any order.
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Limit quantities purchased.
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Verify customer information before dispatch.
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Cancel orders suspected of fraud or misuse.
Order verification may include confirmation of your name, address, phone number, email address, payment details, or other information.
5. Payments
Payments are processed securely through trusted payment gateways.
Charmiya does not store your debit card, credit card, UPI, or banking credentials.
Orders will be processed only after successful payment confirmation.
6. Shipping & Delivery
Estimated delivery times are provided for reference only.
Delivery may be affected by:
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Weather conditions
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Public holidays
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Courier delays
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Remote delivery locations
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Events beyond our reasonable control
Charmiya is not liable for delays caused by third-party courier partners.
7. Returns & Refunds
Charmiya follows a strict No Return Policy.
Returns, exchanges, or refunds are not accepted except in verified cases where:
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A damaged product is received.
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An incorrect product is delivered.
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An item is missing from the order.
A continuous, unedited unboxing video is mandatory for every claim.
Claims submitted without an unboxing video will not be considered.
If a refund is approved after verification:
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Original shipping and handling charges will be deducted.
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Only the eligible product amount will be refunded.
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Refunds will be processed to the original payment method.
For complete details, please refer to our Refund & Returns Policy.
8. Jewelry Care
Our jewelry is crafted from genuine 92.5 Sterling Silver.
Proper care is essential to maintain its beauty.
Customers are advised to follow the Jewelry Care Instructions available on our website.
Damage caused by misuse, chemicals, water exposure, perfumes, accidents, or improper storage is not eligible for replacement or refund.
9. Plating Disclaimer
Gold, Rose Gold, and Rhodium plating are premium surface finishes.
The lifespan of plating depends on usage, skin chemistry, environmental conditions, and care.
Charmiya does not provide any guarantee or warranty on plating.
Only the authenticity of 92.5 Sterling Silver is assured.
10. Intellectual Property
All content on this website, including but not limited to:
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Charmiya logo
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Product photographs
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Graphics
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Product descriptions
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Website design
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Videos
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Text
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Icons
is the exclusive property of Charmiya and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used without prior written permission.
11. Prohibited Uses
You agree not to:
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Use the website for unlawful purposes.
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Upload viruses or malicious software.
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Attempt unauthorized access to our systems.
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Copy or misuse our content.
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Interfere with website security or operation.
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Provide false or misleading information.
Violation of these Terms may result in termination of access and cancellation of orders.
12. Third-Party Services
Our website may contain links to third-party websites or use third-party services including payment gateways, courier partners, analytics providers, and communication platforms.
Charmiya is not responsible for the content, policies, or practices of these third parties.
13. Limitation of Liability
To the maximum extent permitted by law, Charmiya shall not be liable for any indirect, incidental, consequential, or special damages arising from:
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Use of the website
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Product misuse
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Delivery delays
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Website interruptions
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Technical failures
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Third-party service issues
Our maximum liability shall not exceed the amount paid for the relevant product.
14. Indemnification
You agree to indemnify and hold harmless Charmiya, its owners, employees, affiliates, and service providers against any claims, damages, liabilities, losses, costs, or expenses arising from your breach of these Terms or misuse of the website.
15. Privacy
Your use of this website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
16. Changes to These Terms
Charmiya reserves the right to update or modify these Terms at any time without prior notice.
The updated version will be published on this page with the revised effective date.
Your continued use of the website constitutes acceptance of the updated Terms.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Kerala, India.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Charmiya Customer Support
Email: hello@charmiya.com
We will be happy to assist you with your queries.