Overview
At Charmiya, every jewelry piece is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition. As our products are personal accessories, we maintain a strict return policy.
Return Policy
We do not accept returns, exchanges, or refunds for products once they have been delivered, except in the situations mentioned below.
Eligible Cases
A replacement or refund request may be considered only if:
- You receive a damaged product.
- You receive the wrong product.
- You receive an incomplete order or a required item is missing from the package.
All requests are subject to verification by our support team.
Mandatory Unboxing Video
To be eligible for any claim, you must record a continuous, unedited unboxing video.
The video must clearly show:
- The sealed package before opening.
- The shipping label on the package.
- The entire unboxing process without any cuts, pauses, or edits.
- The product and its condition immediately after opening.
- Any damage, defect, incorrect item, or missing item.
Claims submitted without a continuous unboxing video will not be accepted under any circumstances.
Photos alone are not sufficient for verification.
Reporting a Claim
If you experience any of the eligible issues, please contact our customer support within 24 hours of delivery and provide:
- Order number
- Continuous unboxing video
- Clear photographs of the product (if requested)
- A brief description of the issue
Claims made after the reporting period may not be accepted.
Non-Returnable Items
The following are not eligible for return, exchange, or refund:
- Change of mind.
- Incorrect product selected while placing the order.
- Size, color, or design preference.
- Normal wear and tear.
- Scratches or damage caused after delivery.
- Damage resulting from improper handling, storage, accidents, chemicals, perfumes, water exposure, or misuse.
- Natural tarnishing of 92.5 Sterling Silver.
- Fading or wearing of Gold, Rose Gold, or Rhodium plating due to regular use.
- Products damaged after delivery.
- Products returned without prior approval from Charmiya.
Refunds
If a claim is approved after verification, Charmiya may, at its sole discretion:
- Provide a replacement for the product, if available.
- Offer a refund if a replacement cannot be provided.
Refunds, when approved, will be processed using the original payment method within the applicable processing period.
Order Cancellation
Orders may only be cancelled before they are packed or dispatched.
Once an order has been shipped, it cannot be cancelled.
Contact Us
For any assistance regarding your order, please contact our customer support with your order details. Our team will review your request and respond as soon as possible.
Thank you for shopping with Charmiya.