At Charmiya, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
By accessing our website or placing an order, you agree to the practices described in this Privacy Policy.
Personal Information We Collect
Device Information
When you visit our website, we automatically collect certain information about your device, including:
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Web browser type
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IP address
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Time zone
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Device information
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Cookies installed on your device
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Pages and products you view
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Referring websites or search terms
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Browsing activity and interactions with our website
We collect this information using technologies such as:
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Cookies
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Log files
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Web beacons
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Pixels
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Tags
This information helps us improve your browsing experience and enhance website performance.
Order Information
When you place an order or attempt to make a purchase, we collect information including:
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Full Name
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Billing Address
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Shipping Address
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Email Address
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Phone Number
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Order Details
Payments are processed securely through trusted third-party payment gateways. Charmiya does not store your debit card, credit card, UPI, or other payment credentials.
Throughout this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.
How We Use Your Personal Information
We use your information to:
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Process and fulfill your orders.
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Arrange shipping and delivery.
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Send invoices and order confirmations.
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Communicate regarding your orders through Email, SMS, WhatsApp, or phone calls.
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Respond to customer service requests.
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Detect and prevent fraud or unauthorized transactions.
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Improve our website, products, and customer experience.
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Send promotional offers, new product launches, and marketing communications where permitted by law.
Sharing Your Personal Information
We may share your information with trusted third-party service providers, including:
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Payment gateway providers
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Courier and logistics partners
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Website hosting providers
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Analytics providers such as Google Analytics
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Marketing and communication platforms
These partners receive only the information necessary to perform their services on our behalf.
We may also disclose your information when required by applicable law, court order, government authority, or to protect the legal rights, property, or safety of Charmiya, our customers, or others.
Cookies
Our website uses cookies and similar technologies to:
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Improve website functionality
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Remember your preferences
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Analyze website traffic
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Enhance your shopping experience
You may disable cookies through your browser settings; however, some website features may not function properly.
Your Rights
Depending on your location and applicable laws, you may have the right to:
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Access your personal information.
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Correct inaccurate information.
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Request deletion of your personal data.
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Withdraw consent for marketing communications.
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Request a copy of your stored personal information.
To exercise these rights, please contact us using the details provided below.
Data Retention
We retain your Order Information only for as long as necessary to:
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Complete your order.
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Maintain business and accounting records.
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Comply with legal and regulatory obligations.
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Resolve disputes and enforce our agreements.
You may request deletion of your personal information where permitted by law.
Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure.
Changes to This Privacy Policy
Charmiya reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be posted on this page along with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or wish to access, update, or delete your personal information, please contact us.
Charmiya Customer Support
Email: hello@charmiya.com
Our customer support team will respond to your request as soon as reasonably possible.
Order Verification
To ensure the security of our customers and prevent fraudulent transactions, Charmiya reserves the right to verify any order before dispatch. Verification may include confirming customer details such as name, shipping address, billing address, phone number, email address, product quantity, or other order information.
Charmiya also reserves the right to cancel any order at its sole discretion if fraudulent activity, inaccurate information, payment issues, or other security concerns are identified.