At Charmiya, we are committed to delivering your jewelry safely, securely, and as quickly as possible. Every order is carefully inspected, packed, and shipped with utmost care to ensure it reaches you in perfect condition.
Order Processing
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Orders are usually processed and dispatched within 1–2 business days after successful payment confirmation.
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During festivals, public holidays, promotional sales, or periods of high order volume, dispatch may take up to 3 business days.
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Orders are processed only after payment has been successfully verified.
Estimated Delivery Time
Once your order has been dispatched, delivery generally takes:
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3–7 business days for most locations across India.
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Delivery timelines may vary depending on your city, courier availability, weather conditions, or other unforeseen circumstances.
The delivery time provided is an estimate and should not be considered a guaranteed delivery date.
Shipping Partner
To ensure safe and reliable deliveries, Charmiya ships orders through Shiprocket and its trusted courier partners.
Once your order is shipped, you will receive a tracking number via Email, SMS, or WhatsApp, allowing you to monitor your shipment until delivery.
Payment Gateway
All online payments on the Charmiya website are processed securely through Razorpay.
Charmiya does not store your debit card, credit card, UPI, or banking details.
Delivery Delays
While we make every effort to deliver orders on time, delays may occasionally occur due to factors beyond our control, including:
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Public holidays
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Natural disasters
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Extreme weather conditions
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Courier service disruptions
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Government restrictions
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Remote delivery locations
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Incorrect or incomplete shipping address
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Incorrect contact number
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Customer unavailability at the delivery address
Charmiya shall not be held responsible for delays caused by these circumstances.
Customer Responsibilities
Customers are responsible for providing:
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Accurate shipping address
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Correct mobile number
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Complete delivery information
If an order is returned because of an incorrect address, unavailable recipient, or failed delivery attempts, additional shipping charges may apply for re-dispatch.
Packaging & Unboxing
Every Charmiya order is packed securely to protect your jewelry during transit. Upon receiving your package, please inspect the parcel before opening. If the package appears damaged, tampered with, or opened, we recommend refusing delivery whenever possible and contacting our customer support immediately.
To support any claim regarding a damaged, incorrect, or missing item, customers must record a continuous, unedited unboxing video showing:
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The sealed package before opening.
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The shipping label.
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The complete opening process without pauses or edits.
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The product immediately after opening.
Claims submitted without a continuous unboxing video may not be accepted.
Order Verification
For security purposes, Charmiya reserves the right to verify any order before dispatch.
Verification may include confirmation of:
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Customer name
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Shipping address
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Phone number
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Email address
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Ordered products
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Payment details
Orders may be delayed or cancelled if verification cannot be completed.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Any approved refund will exclude the original shipping and handling charges, which are non-refundable.
Order Cancellation
Orders may only be cancelled before they are packed or dispatched.
Once an order has been shipped, it cannot be cancelled.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support.
Charmiya Customer Support
Email: hello@charmiya.com
We are always happy to assist you.